How do I place an order?

You can place an order through our website. Our website is just like any other online store. Register an account, choose the product, size, color, and any customization information you need. Then fill in your shipping address, make payment, and wait for us to ship your order. You will then receive your product. If you use Amazon or any other online shopping website, our website is no different from other online shopping websites. The only difference might be that you need to fill in the required customization information or choose the appropriate shipping method. That's it.

Why didn’t I receive a verification email?

If you are using an iCloud email address, you will not receive a verification email. If you are using a different email address, please check your spam/junk mail folder. Verification emails are likely to be mistakenly identified as spam. If you are not using an iCloud email address and there is no verification email in your spam/junk mail folder, you can try registering with a different email address.

Can you help me verify my email address?

This feature is not currently available, friend. Verifying your email address is our last resort to contact you. If there is a problem with your order and we cannot contact you, your order may be delayed or even canceled, which will waste the time of both of us. Therefore, verifying your email address is one way we improve communication efficiency.

How do I choose my size?

Our product sizes are exactly the same as the original. Whatever your usual size, when choosing your size here, select your usual size. For a more comfortable fit, we recommend purchasing one size larger than your usual size. You can also refer to the following size chart to choose the appropriate size: https://okkjersey.com/size/

Do you have plus-size jerseys?

You can check the product options; only a very limited number of items are available in XXL and XXXL sizes. It all depends on the product options. If a larger size is available, then you can consider it.

How do I customize merchandise?

We can customize any item to your needs, whether it’s your name or number. We can customize the numbers and names of current and legendary players, or even your preferred number and name. You simply need to submit your customization information in the customization information section. This includes your name and number, and most importantly, please specify the style of the arm patch you require. Please ensure the jerseys are as clear and legible as possible. Below the customization information section, you can also upload images. You can upload images of your desired customization style, and we will produce them according to your requirements. Numbers can only be three digits at most, and the number of letters should be reasonably controlled according to the style, but not excessively.

How do I track my package?

You can check the update status of your package at the following website: www.17track.net

Why hasn’t the tracking number been updated for several days?

First, many of our shipping routes use triangular routes. The main purpose of this is to avoid tax issues. We need to send your package to one country first, and then from that country to you. This will have some impact on delivery time, but it can avoid many customs issues. This process takes some time, so please be patient. Also, if you are using this special triangular shipping route, your package tracking number may change. Please check your order details page for the latest tracking number. Log in to your account and click on your order number to view the order details page. You can find the latest tracking number there.    You can check the update status of your package at: www.17track.net

How do I modify my order?

If you need to modify your order, please contact us as soon as possible. First, please send us a message using the order messaging function within the app. Then, you can contact our customer service via WhatsApp. In any case, please be sure to contact us within 24 hours of placing your order. If your item has already started production or has already been shipped, we will not be able to modify your order.

How many days will it take to receive the goods?

This depends on the shipping route you choose. EU countries, the USA, Canada, and Russia take 7-15 days. Northern Europe and West Asia may take 10-20 days. South America and other Caribbean regions may take 20-30 days.

Can I return or exchange the goods after receiving them?

If there is a quality problem with the product, we can give you a refund.

Do you do wholesale?

 Hello, we welcome wholesale cooperation. You can click the following link to view wholesale prices and cooperation methods: https://okkjersey.com/wholesale/